Vacancy Reference: BfN2024/99
Job Title: NBH @ Night Helpline Team Member
Salary: £14.50 night rate and £10.90 (or £11.95 London RLW) day rate.
Pay award pending in April 2024
Number of Posts: 14 but dependent on number of shifts worked per worker. We anticipate that the service will function based on 2 shifts per worker and 2 people per shift but please note that consideration will be given to applicants with a preference to work both shifts in the one night i.e. 12 hours.
Type of Contract: Fixed Term to 28/02/2025
Start Date: Between 01/02/24 and 19/02/24 (1st half Feb and depends on whether transferring in or training). We reserve the right to appoint prior to the closing date.
*If supporter level training (equivalent) has been completed with an accredited breastfeeding support provider other than Breastfeeding Network or ABM, candidates will need to complete BfN ‘transferring in’ review and training before answering calls on the helpline.
If BfN (helper) or ABM (ABM module 6 onwards) from a section of the community currently under-represented backgrounds by ethnicity or an area of high deprivation candidates will complete a condensed help-line supporter training once appointed. This will take place at set times between February and April and will be dependent on trainer availability.
Hours of Work: Minimum 14 (assuming 2 shifts of shorter length or 1 of longer length plus average day time hours)
Please let us know on your application if there are any specific times when you would not be able to do a shift on the NBH or factors that you would need us to consider when putting together the rota All team members must be able to rest from (any) work at least 11 hours in every 24 hour period and must have appropriate arrangements in place to focus on work when on duty. Total work time with any organisation and total work and volunteering time with ABM or BfN may not exceed 48 hours over the course of any one week.
Work Location: Remote
Responsible to: NBH @ Night Project Manager
Closing Date: 05/02/2024 – This is a time-sensitive appointment and BfN reserves the right to interview whilst the job advertisement is live or to appoint prior to the closing date, therefore this post may close earlier if all posts are filled.
Proposed Interview Date: As soon as possible by arrangement.
Job Information: The National Breastfeeding Helpline (NBH) provides independent and quality-assured information and support to breastfeeding mothers, parents and families and for anyone involved in a breastfeeding mother or parent’s care. Last year, almost 43,000 calls were made to the NBH and this figure is rising. The Office for Health Inequalities and Disparities (OHID) has asked BfN to deliver an exciting new pilot project to extend the hours of when women and families can access, often life-changing support, to 24 hours per day. As an NBH@ Night Helpline Team Member, you will help us to ensure many more women and families benefit from quality-assured support. We are looking for a team of night time peer support staff to provide phone, webchat and social media information and support to parents and families. This role will be working on a shift basis during the night and will attend a small number of supervision, training, line management and team meeting hours during the day. The night-time rate of pay is higher to compensate for anti-social hours. We anticipate that all Night workers will be required to work a minimum of 2 shifts per week or 1 shift which encompasses both shifts in one night, in keeping with BfN policies and the Working Time Directive. Night-time shifts will be on a rota basis and there is a requirement to work some weekends. The service will function with two shifts per night, one from 9:15pm to 3:30am, and a second from 3:15am to 9:30am or one shift covering the same time period.
How to apply:
If you are interested in being considered for this position please complete an application form and send this as a word document to recruitment@breastfeedingnetwork.org.uk.
If you have any questions about the job roles or the application process, please email recruitment@breastfeedingnetwork.org.uk or phone our HR team on 0844 412 0995